Return & Refund Policy

Effective Date: Aug 04, 2025

At Pedras, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied, we offer a straightforward returns and refund policy as outlined below.

Return Policy

Eligibility for Returns

• Items must be returned within 14 daysof the delivery date.
• Products must be in their original condition, unworn, unaltered, and with all tags and packaging intact.
• Custom-made or personalized items are not eligible for returnunless there is a manufacturing defect.
• For hygiene reasons, earrings may not be eligible for return unless they are faulty. Please check product descriptions for details.

Return Process

1. Initiate a Return:

1. • Contact our customer service team at swarnaujwal@gmail.com or call us at +91 9309002165 to request a return authorization.

• Please provide your order number and the reason for the return.

2. Return Authorization:
   • Once your return request is approved, you will receive a Return Authorization Number (RAN) and detailed instructions on how to return the item.
3. Packaging:
   • Carefully package the item to prevent damage during transit. Include the original invoice and any accessories that came with the product.
   • Clearly write the RAN on the outside of the package.
4. Shipping:
   • Ship the item back to the address provided in the return instructions.
   • Customers are responsible for return shipping costs unless the item is defective or the return is due to an error on our part. We recommend using a trackable shipping service and purchasing shipping insurance.

Refund Policy

Processing Refunds

• Once we receive your returned item, we will inspect it to ensure it meets our return policy criteria.
• If approved, your refund will be processed within 7-10 business days. The refund will be issued to the original payment method used at the time of purchase.

Non-Refundable Items

• Shipping costs are non-refundable unless the return is due to an error on our part.
• Items that do not meet our return policy criteria will not be eligible for a refund.

Exchanges

• If you wish to exchange an item for a different size or style, please follow the same process as outlined in our return policy. Once we receive your returned item, we will process your exchange based on availability.
• If the desired exchange item is not available, a refund will be issued instead.

Damaged or Defective Items

• If you receive a damaged or defective item, please contact us immediately (within 48 hours of receiving the product) at swarnaujwal@gmail.com or +91 93090 02165 with photos of the damage.

• We will provide instructions on how to return the item, and we will cover the return shipping costs.
• A replacement will be sent as soon as possible, or a full refund will be issued if a replacement is not available.

Contact Us

If you have any questions or concerns regarding our returns and refund policy, please reach out to us:

Pedras

Email: swarnaujwal@gmail.com

Phone: +91 9309002165

Address: Shop No. 2, Jamnadas Building, Church Road, Curchorem, Kakoda Industrial Estate, South Goa, Goa, 403706

Thank you for shopping with Pedras! We appreciate your business and are here to assist you with any inquiries you may have.